Refund Policy

At Xpertech Solution LLC, we prioritize the satisfaction of our customers and take every possible measure to ensure our services meet your expectations. However, if you encounter an issue, we offer a transparent refund policy with clearly defined criteria to address your concerns.

Eligibility for Refund

You may request a refund under the following conditions:

1. Application Delivery: If the purchased application is not delivered as described, you are eligible for a full refund within 30 days of order processing.
2. Application Functionality Issues: If the application does not function as intended, you may opt for either:
   • Free repair and maintenance services
   • Full refund within 30 days of order processing by contacting us at:
     • Email: support@xpertechsolution.com | xpertechsolution@outlook.com
     • Phone: +1-855-477-0072

No Questions Asked:
If you are not satisfied with your purchase for any reason, you can request a full refund within the initial 30 days of order processing.

Non-Eligibility for Refund

Incident-Based Plans

• Refunds are not eligible once a case is resolved with the customer’s consent.
• Refunds are not eligible for recurring issues that are not reported within 7 days of resolution.

Quarterly Plans

• Refunds are not eligible if:
  • One or more issues have been resolved with the customer’s consent.
  • 15 days have passed since the subscription began.
  • Hardware damage occurs after 15 days, although services will continue for the existing or a new device.

Six-Month or Annual Plans

• Refunds are not eligible if:
  • One or more issues have been resolved with the customer’s consent.
  • 30 days have passed since the subscription began.
  • Hardware damage occurs after 30 days, although services will continue for the existing or a new device.

Important Notes

• All fees include applicable taxes, levies, or duties imposed by the authorities in the US/India. Customers are responsible for all such payments.
• Free repair or consultation services are included for the duration of your subscription. Simply contact us at support@xpertechsolution.com or xpertechsolution@outlook.com, and we’ll respond within 24–48 hours.

Need Help?

We encourage customers to reach out to us before initiating disputes. Our team is always here to assist and resolve any issues amicably.

• Phone: +1-855-477-0072
• Email: support@xpertechsolution.com | xpertechsolution@outlook.com

Your satisfaction is our priority, and we are committed to finding solutions that work for you.