Refund Policy

1. Overview

This Refund Policy applies to all services provided by Xpertech Solution LLC, including but not limited to: web design and development, SEO, Google Ads management, Facebook advertising, social media marketing, software consultation (QuickBooks, Adobe, Microsoft 365, etc.), email setup, VoIP services, graphic design, computer services, and printer services.

By engaging our services, you acknowledge and agree to the terms outlined in this Refund Policy.

2. Pay After Delivery Policy

All Xpertech services operate under a Pay After Delivery model:

• Work is completed and delivered to you for review before any payment is requested.
• You review the delivered work and request any revisions within the agreed scope.
• Payment is due only after you confirm satisfaction with the final deliverable.
• This policy eliminates the majority of refund disputes before they arise.

3. When Refunds Are Applicable

Because we collect payment only after delivery and approval, refunds are limited to the following circumstances:

3.1 Full Refund Eligibility

• Payment was made but the agreed service was never initiated or delivered.
• A billing error resulted in duplicate or incorrect charge.
• Xpertech Solution LLC cancelled the project before completion due to internal reasons.

3.2 Partial Refund Eligibility

• Work was partially completed and you chose to cancel before full delivery.
• A subscription or retainer service was cancelled mid-term (refund for unused portion only).
• Delivered work failed to meet the agreed-upon scope after all revision attempts were exhausted.

4. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• You approved the delivered work and payment was made in good faith, but you later changed your mind.
• The service was completed and delivered as agreed, but results did not meet personal expectations beyond the agreed scope (e.g., SEO rankings, ad performance — these depend on market conditions outside our control).
• You failed to provide required materials, logins, or information necessary to complete the work, causing delays or incomplete delivery.
• The project was cancelled by you after work had already begun.
• Third-party software or platform fees that were purchased on your behalf.

5. Revision Policy

Before requesting a refund, we strongly encourage you to utilize our revision policy:

• All projects include a reasonable number of revisions within the agreed scope.
• Revision requests must be submitted within 7 days of delivery.
• We will work with you until the deliverable meets the agreed-upon requirements.
• Refunds are only considered after revision opportunities have been fully exhausted.

6. How to Request a Refund

To initiate a refund request, please contact us through any of the following:

• Email: support@xpertechsolution.com
• Phone: +1 (855) 477-0072
• Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

Please include the following in your refund request:

• Your full name and contact information
• Description of the service purchased
• Reason for the refund request
• Supporting documentation (if applicable)

7. Refund Processing Timeline

Once a refund request is received and approved:

• We will respond to your request within 2–3 business days.
• Approved refunds are processed within 5–10 business days.
• Refunds are issued via the original payment method.

8. Disputes

If you believe you have been charged incorrectly or have a dispute regarding a refund decision, please contact us directly. We are committed to resolving all disputes fairly and promptly. We prefer to resolve issues directly before any third-party or chargeback process is initiated.

9. Changes to This Policy

Xpertech Solution LLC reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services following any changes constitutes acceptance of the revised policy.

10. Contact Us