1. Who We Are

Xpertech Solution LLC ("Xpertech", "we", "our", or "us") is a digital technology services company based in Stockton, California, USA. We provide services including web design, SEO, digital marketing, software consultation, IT support, and more.

Contact: support@xpertechsolution.com | +1 (855) 477-0072

2. Information We Collect

2.1 Information You Provide Directly

• Contact information: Name, email address, phone number, and mailing address.
• Project details: Information you share when describing your business needs, goals, or technical issues.
• Account credentials: Login details you share with us to complete a service (e.g., website admin access, software accounts) — stored securely and deleted after use.
• Payment information: Billing details required to process payments. We do not store credit card numbers — payments are processed through secure third-party processors.
• Communications: Messages, emails, and chat records between you and our team.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent, browser type, device information, and IP address when you visit our website.
• Cookies: Small files stored on your device to improve website performance. See Section 8 for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Communicate with you about your project or enquiry
• Process payments and send invoices
• Respond to support requests and troubleshooting
• Send service-related updates and notifications
• Comply with legal obligations
• Improve our website and marketing (using anonymized analytics data)

We will never use your information to send unsolicited marketing without your explicit consent.

4. How We Share Your Information

We do not sell your personal information. We only share your data in the following limited circumstances:

• Service providers: Trusted third parties who assist in delivering our services (e.g., payment processors, hosting providers, project tools). These parties are bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.
• Your consent: In any other case, only with your explicit permission.

5. Data Retention

We retain your personal information only as long as necessary to:

• Provide the requested service
• Comply with legal obligations
• Resolve disputes and enforce agreements

Project-related communications are typically retained for 3 years for quality and dispute-resolution purposes. You may request deletion at any time (see Section 7).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted remote sessions for all screen-sharing and remote support
• Secure email communication
• Access controls limiting data access to authorized personnel only
• Secure deletion of credentials after use

No method of data transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we limit how we process your data.
• Portability: Request a portable copy of your data in a structured format.
• Objection: Object to certain types of processing, including marketing.

To exercise any of these rights, contact us at support@xpertechsolution.com. We will respond within 30 days.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience. Types of cookies we use:

• Essential cookies: Required for basic website functionality.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics — anonymized).
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will delete it promptly.

10. International Users

Xpertech Solution LLC is based in the United States. If you are accessing our services from outside the USA — including Canada, the UK, Australia, or other countries — your information will be processed in the United States in accordance with this Privacy Policy and applicable US law.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Google, Facebook, Microsoft). We are not responsible for the privacy practices of these external sites and encourage you to review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our services after changes constitutes acceptance.

13. Contact Us